yupi Privacy Policy

This page describes what we collect when you use yupi and how we keep that data protected. We at yupi are committed to transparent data handling and compliance with applicable privacy laws in the jurisdictions where our services operate.

When you open an account on yupi, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers through mobile banking, local payment, online payment, or e-wallet, we collect personal information necessary to verify your identity and process your transactions. Our privacy practices reflect our commitment to safeguarding your account and payment details.

We do not share your data with third parties except where required by law or to process your payments and account services. This policy outlines your rights and our obligations regarding the information you provide to yupi.

What we collect on yupi

We collect your full name, date of birth, email address, and phone number when you register an account on yupi. We also collect your national identity document number and a copy of your ID card or passport for account verification. This information is required before you can deposit funds or access our platform.

When you make a deposit using DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, timestamp, and payment method. For bank transfers via mobile banking, local payment, online payment, or e-wallet, we retain your account holder name and virtual account number. We also log your IP address, device type, and browser information each time you access yupi.

Our servers may sit outside your jurisdiction. We retain your data for as long as your account remains active and for a period after closure to comply with applicable regulations and resolve disputes.

How we use your data

We use your personal information to verify your identity, process deposits and withdrawals, and prevent fraud. Your data helps us comply with anti-money-laundering regulations and know-your-customer requirements across supported regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We analyse your account activity to detect suspicious patterns and protect your account from unauthorised access. We may contact you via email or phone to confirm transactions, resolve account issues, or notify you of policy changes.

We do not sell your personal data. We do not use your information for marketing purposes unless you explicitly consent. Your data is used solely to operate yupi, fulfil legal obligations, and provide customer support.

Third-party processors

We share your data with payment processors to complete deposits and withdrawals. These processors handle transactions for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. We also work with identity verification services to confirm your documents during account setup.

Our customer support platform may store copies of your communications. We do not permit third parties to use your data for their own purposes. All processors are bound by confidentiality agreements and comply with applicable data protection laws.

Your rights and choices

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements.

You can withdraw consent for non-essential data processing at any time. However, we must retain your identity documents and transaction history to comply with anti-money-laundering regulations and resolve disputes. Contact our support team to exercise these rights.

Cookies and tracking

We use cookies to keep you logged into yupi and to remember your preferences. These cookies are essential for account security and platform functionality. We do not use cookies for tracking or profiling beyond what is necessary to operate the platform.

You can disable cookies in your browser settings, but this may prevent you from accessing your yupi account. We do not use third-party analytics or advertising cookies on yupi.

Contact and updates

If you have questions about how we handle your data on yupi, contact our support team. We respond to privacy enquiries within five business days. You can also request a copy of this policy or ask about our data retention practices.

We may update this privacy policy to reflect changes in our operations or applicable laws. We will notify you of material changes via email or by posting a notice on yupi. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

Our services are available only where local law permits. Users are responsible for verifying that access and use of yupi comply with their own jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited.